Refunds

You send funds to a payment address, and once the network confirms the transaction it is final. That is a property of the rail. It is also the same property that means nobody can reverse a payment you did make.

Two consequences, and both matter:

• Check the amount and the address before you send. We cannot recover a payment sent to the wrong place, and neither can anyone else.
• Every remedy below is paid forward as a new transaction rather than backward as a reversal.

A peptide vial that has left our custody cannot re-enter the lot chain. The entire value of a lot number is that the material’s path from the laboratory to you is unbroken. A vial that has been somewhere else has a gap in that path, and there is no test that closes it — an assay tells you what is in a vial, not where the vial has been.

So a returned vial is destroyed rather than restocked, opened or not. That is also why we do not accept change-of-mind returns on peptides: the unit is a total loss either way, and the alternatives are to absorb it silently or to put it quietly back on the shelf. We will not do the second one, and pricing for the first would be a tax on every other buyer.

Sealed laboratory supplies in their original packaging are different, because they are not lot-chained: they can be returned within 30 days at your postage cost, for store credit. Apparel is made to order, so it is returnable for a defect or a wrong item but not for a size change.

• We sent the wrong item.
• It arrived damaged, or with the tamper-evident seal broken.
• The lot you received does not match the record published for it at the time of sale.
• We cannot fill the order — a lot does not release, or supply fails.

In each case the remedy is a replacement, a full refund, or store credit, at your choice. You do not need to send anything back before we act.

In the third case we also publish the correction on the product record, not only in an email to you. The paperwork being wrong is the one failure this business cannot absorb quietly.

Inspect the shipment when it arrives. Open a claim within 14 days of the delivery scan. If the package was never scanned as delivered, you have 30 days from the ship date.

Outside those windows we will still look at a claim about a certificate, because a wrong record is wrong whenever it is found. But a transit or condition claim has to be raised while the evidence still exists.

Email jd@juicedrats.com. Include:

• the order code, which looks like JR-2608-9F3C41A7
• the lot number from your packing slip
• what is wrong, in a sentence or two
• photographs of the outer packaging, the seal, and the item as it arrived

We answer within two business days. An approved remedy goes out within five business days of the approval. A declined claim gets the reason in writing rather than a form response.

Two options. Store credit against a future order, which is immediate and needs nothing from you but the order code. Or a transfer to a cryptocurrency address you provide.

A crypto refund is denominated in dollars, not in coins. We refund the US dollar amount and convert at the rate when we send it, which is a different moment from when you paid. If the asset has moved, the number of coins arriving will not match the number that left. That is arithmetic, not a fee.

We will never ask you for a seed phrase, a private key, or wallet access to process a refund. A message asking for any of those is not from us. The only thing we need is a receiving address.

• Change of mind on lot-chained material, for the reason above.
• Delivery to an address you entered incorrectly.
• Material stored or handled outside the conditions published on its product record after it reached you.
• Transit or condition claims raised after the window.
• Network fees on the original payment. Those went to the network, not to us.

If we cancel an order — because we cannot fill it, or because a buyer has indicated an intent to use the material in a person or an animal — we refund in full without being asked, and we say why.

We also do not open checkout against material we do not have. Until a lot is released with a certificate, the buy button is a waitlist, and a waitlist takes no money. Taking irreversible payment for goods with no proven path to delivery is the failure mode this whole gate exists to prevent.